Customer Service Supervisor

📣 We’re Hiring: Customer Service Supervisor (Application Closed)

📍 Location: Daffodil Preparatory School
📅 Application Deadline: 09/07/2025

Are you passionate about delivering outstanding customer service and leading a team to success?
Daffodil Preparatory School is looking for a dedicated and experienced customer service supervisor to join our dynamic administrative team.

🔹 Key Responsibilities:

• Supervise and lead a team of customer service representatives, providing guidance, support, and

  coaching to ensure team success.

• Monitor and evaluate customer service performance metrics, including call quality, response times, and customer

  satisfaction scores.

• Develop and implement training programs to enhance the skills and knowledge of customer service representatives.

• Analyse customer feedback and data to identify trends and opportunities for improvement.

• Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.

• Create and maintain documentation of customer service processes, procedures, and best practices.

• Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service

  operations

🔹 Essential Requirements:

• Minimum 1–2 years' experience in a similar customer service or front office supervisory role

• Strong interpersonal and communication skills (both written and verbal)

• Professional and positive attitude with excellent problem-solving abilities

• Ability to lead a small team and manage workflows efficiently

• Proficiency in Microsoft Office and comfortable using digital communication tools

• Previous experience in an educational or school setting is an advantage

📩 How to Apply:

Please send your CV and a brief cover letter outlining your suitability for the role to:
📧 info@daffodilprepschool.org.uk
📞 For queries, contact us on: +44 020 45399 737,

🕒 Shortlisted candidates will be contacted for an interview.

Join Daffodil Preparatory School and help us continue to build strong, positive relationships with our families and community through outstanding service.